Return policy & reimbursement policy

Thank you for your purchase. We hope you are happy with your purchase. However, if for any reason you are not satisfied with your purchase, you can return it to us. Please see below for more information about our return policy.

RETURN

To be eligible for a refund, you must return the product within 14 Return the product within calendar days of purchase. The product must be in the same condition in which you received it and must not be damaged in any way.

RETURN PROCESS

To return an item, please contact customer service to obtain a return address. Once you receive the address, securely package the item in its original packaging and [enclose your receipt].

Returns are free in some cases. If you are returning an item and the reason for the return is not due to a fault of lapupoo.com the return shipping costs will be deducted from your refund.

REFUNDS

After we receive your return and inspect the condition of your item, we will process your return or exchange. Please allow at least 14 Please allow 1-2 days from the date you receive your item to process your return or exchange. Depending on your credit card company, it may take 1-2 billing cycles for your refund to appear on your credit card statement. We will notify you via email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

  • perishable items
  • underwear
  • Gift vouchers
  • Custom-made products
  • digital products

For defective or damaged products, please contact us using the contact details below to arrange a refund or exchange.

WARM TIPS
  • If the return is caused by the consumer, the consumer should be responsible for the shipping fees. The specific fee should be based on the express company you choose.
  • If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping costs for this reason.

QUESTIONS

If you have any questions or concerns, please contact us in our Support Center.